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Delivery & Returns

Delivery & Returns

DELIVERY IS FREE to all UK mainland addresses.

Your top quality silk will be rushed to you as soon as we receive it, and we will send you an email when your order is on its way to you.

Orders received before 2pm Monday-Friday Normally are dispatched the same day. Orders received after 2pm Monday-Friday are dispatched the next working day.

 CostDelivery VAT
UK Mainland Free Overnight courier or Royal Mail first post. Included in price shown
Northen Ireland, Channel Islands, Isle of Man, Scottish Island, Scottish Highlands & Scilly Isles £3.00 2-day courier or Royal Mail first post. Included in price shown
Europe Charged at cost and shown at checkout. (£ sterling only) Approx 2-7 working days Charged at the prevailing rate of the member state
Rest of World Charged at cost and shown at checkout. (£ Sterling only) Approx 7-14 working days No VAT will be charged. You may have to pay local import duty on receipt.

Return Policy

We hope that you are delighted with your purchase. You can return any item within 14 days for a full refund. Just make sure that your goods are unused and in their original unopened packaging.

You are responsible for return postage costs and we suggest you use Recorded Delivery and/or Proof of Posting. We will not accept any responsibility for items lost or damaged during return transit.

We carefully inspect every item before it leaves us, but if you find something is faulty or not as described, please send an email immediately to sales@jasminesilk.com so that we can make arrangements for your parcel to be returned.

Please return all parcels to:  Jasmine Silk Ltd, Unit 3 Delta Way, Oades Industrial Estate, Egham. Surrey TW20 8RX, United Kingdom